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Are Content Licensing and Royalties Included with Stream Hosting?
No, all our clients are responsible for all content. This includes audio streaming, webpages and...
Do you offer refunds?
All Shared and Reseller hosting services are eligible for our 30 day money back guarantee...
How can I change my preferred payment method?
You can change your preferred method of payment in three ways: When going to pay your invoice,...
How can I pay if I don’t have PayPal?
We both offer PayPal and Credit Card payment methods. Attention Government Agencies: We can also...
How do I cancel my service with Stream101?
To cancel your account, do not submit a ticket. If you submit a ticket, you will be referenced to...
How do I change (upgrade/downgrade) my service?
Before submitting a ticket, try the steps below. It is much faster and available to you 24/7/365!...
How do I change my billing cycle?
At this time, to change your billing cycle from a Monthly to Quarterly payment, or from Quarterly...
How do I manage my PayPal Billing Agreement?
Managing your PayPal Billing Agreement is really easy! You can update, cancel, or create a new...
How do I unsuspend my service/account?
To unsuspend your account, you should do the following: Web Hosting: Check to see if you have...
How do I update my credit card on file?
The card data is sent securely to our processor directly. You will be able to update your new...
I want to have my payments automatically charged, but want to use PayPal – How?
As of May 1st, 2016 we have transitioned to using PayPal Billing Agreements. This replaces...
The price listed on the website is different than what I’m paying, why?
Our pricing varies from time to time and it may go up or down. The price you are paying is good...
Was my account charged without my authorization?
The answer, absolutely not! We have no way of charging your account without the authorization by...
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