For security reasons, your passwords are stored in a non-reversable encrypted format. You will not be able to view the password, but you can reset the password by following the directions below:
Media Control Panel Streaming Password Change
- Login to the Client Area
- Click on the Service you’d like to update from within the “Active Products/Services” Window
- You can also view the full list of products and services by either clicking on the Services heading, then clicking “My Products”. Or, you can click on the View All button within the “Active Products/Services” window.
- On the left-hand side, click on Change Password.
- Follow the Prompts on the screen.
cPanel Web Hosting Password Change
- Login to the Client Area
- Click on the Service you’d like to update from within the “Active Products/Services” Window
- You can also view the full list of products and services by either clicking on the Services heading, then clicking “My Products”. Or, you can click on the View All button within the “Active Products/Services” window.
- Be sure to click on the Service name and not your domain name (example: “Basic Web Hosting” versus clicking on mywebsite.com)
- On the left-hand side, click on Change Password.
- Follow the Prompts on the screen.
If you have trouble with the passwords, please let us know and we can take care of it for you, as sometimes security methods prevent a user from logging in with their chosen password.
